Client Experience
At Gateway Visuals, our commitment to you goes far beyond simply capturing your wedding day. We’re dedicated to providing an exceptional, personalized experience from the moment you reach out to us. From our seamless communication to our attention to detail on your big day, we are devoted to making your experience stress-free, enjoyable, and unforgettable. Your happiness is at the heart of everything we do, and we are honored to be part of such a meaningful chapter in your journey together.
1
Quick & Easy Communication
We know that planning a wedding can be overwhelming, so we make sure your journey with us starts on the right foot. When you reach out to us, expect a prompt response—because your time is precious, and we’re here to make this process as smooth as possible.
2
Video Consultation Call
Your love story is one-of-a-kind, and your wedding film should be too. During our video consultation call, you will get to know us, and we will get to know you! We’ll dive into your vision, learn about your relationship, and discuss how we can create a tailored experience that perfectly reflects who you are as a couple.
3
Simple, Secure Booking
Once you are ready to book with us, we will send you a secure, electronic document where you can finalize your service selections and add-ons. This is also where you will sign the agreement and make your 50% non-refundable retainer payment. Everything is streamlined to make your life easier.
4
Planning & Coordination
With your booking confirmed, we will schedule your film production day(s) and send you a detailed questionnaire. This helps us gather all of the wedding details and create a shot list that ensures important moments are not missed. We will keep in touch regularly and coordinate with your wedding planner/other vendors to make sure everything runs smoothly. Our goal is for you to feel supported and stress-free as your big day approaches.
5
Your Day, Your Moments
On your wedding day, we want you to be fully present, soaking in every moment. Our team will work seamlessly behind the scenes, capturing the special moments, candid dialogue, and heartfelt well wishes from your loved ones. All you need to do is enjoy your day.
6
Delivery & Beyond
Within 6-8 weeks of your wedding, you will receive your completed wedding film along with any other deliverables purchased. But we don’t stop there! We care about our couples, and we love to surprise you with special gifts as a token of our appreciation along the way!